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Advice, FAQ’s & Key Information

We are committed to providing exceptional care and support to our residents and their families. 

Questions to ask
Key Information

Key Information

Whether you are considering our services for yourself or a loved one, or if you are already part of the Oakland Care Group community, this page is designed to be a helpful resource. We have gathered a wide range of commonly asked questions to assist you in understanding our care approach, amenities, staff, and policies.  

Questions to ask before choosing a care home

We understand that navigating the world of care services can be overwhelming, which is why we have created this comprehensive guidance page to address the most frequently asked questions (FAQs) and provide you with valuable information. 

Can we receive Local Authority funding on any other occasion?

Local Authorities following an assessment may fund 12 weeks of care at the time that someone decides to sell their property. If there is a shortfall between the Local Authority rate and the fee the shortfall is made up by the resident.

Do all residents pay the same fee?

No, it depends on the choice of room which may include the size of the room or the view for instance. However, all rooms are equipped with similar furnishings and the same facilities and services are standard for all residents.

Sometimes care fees can be dependent on care needs which will be discussed by the Manager either at the time of your enquiry and assessment or if they change during your stay. If these changes occur during your stay our Managers will have an honest conversation with families about the reason why a fee change may be required. We operate with dependency levels that are agreed upon and consistent. Oakland will never increase the fee with immediate effect without informing a family so they understand why this is taking place and provide 28 days’ notice in writing.

Currently, as a guidance room fees range from £900-£1130 depending on the room or suite. Individual room rates are available from the Manager or senior team and are subject to an individual care needs assessment. These fees are for guidance only for self-funded residents.

Fees are paid in advance from the 1st of each month.

How can I contact Oakland Care Group?

You can contact Oakland Care Group by calling us at 01243 833550 or emailing us at enquiries@oaklandcare.co.uk.

How much does it cost to stay at Oakland Court in Felpham, Bognor Regis?

Weekly fees (guidance only)*

Weekly fees for a permanent resident start from £1,100

Weekly fees for a respite stay start from £1,200

Our average weekly fee for January 2026 is £1,286

*Please note that these figures are for guidance only and are subject to a pre-admission assessment of care needs and the individual choice of room size and view.

Is the fee negotiable?

No, we generally do not negotiate as our overheads remain the same.

Is there any financial help available as fees increase?

Occasionally, a resident may choose to apply for NHS Continuing Care Funding if care needs become particularly complex. But this is unusual as we are a residential care provider not a nursing home.

You can claim for Attendance Allowance for personal care which is tax free and non-means tested. This is rated either through a standard contribution or a higher contribution depending on your needs. You can ask for this to be reviewed if your needs change over time. Age UK provides further information and application can be made directly online through the Government website.

What are the facilities at Oakland Grange?

Oakland Grange is originally a large Edwardian house extended to offer spacious facilities. It is set in a south facing mature garden with a sun terrace overlooking the lawns beyond.

What if I have a complaint or comment to make?

We have a clear Complaints Policy and please find details of our policy separately including what to do if you are not satisfied with the outcome.

We will gladly provide this information in a large font for those visually impaired.

Visit our complaints page for Oakland Grange here.

Visit our complaints page for Oakland Court here.

Where is Oakland Grange located?

Oakland Grange is situated in a residential area on the borders of Rustington and Littlehampton close to the coast and within walking distance of the beach⁵.

Can you pay a deposit to secure a room?

If you want to secure a particular room you will be asked to pay a holding fee, which is the fee for the room, excluding any fees for care or food.

Do the fees have to be paid if a resident spends time in hospital?

This aspect is detailed in the Service User Contract but the fee is payable as the room is not ‘vacant’ or available for another person even if the resident is away from the care home.

Does Oakland take local authority funded admissions?

This will depend on whether they will pay our fees as we are a private care home provider. We do have a few residents who have over time found their capital has fallen below the threshold that Local Authorities will contribute to the cost of their care. This is then topped up usually by the family or third party with the knowledge and agreement of the local authority.

Very occasionally we accept the local authority rate for one or two of our smaller rooms if they are vacant or in the case of a current resident we may move them to a less expensive room if their funding status changes.

How do I pay?

Permanent residents pay by Standing Order and respite residents normally pay by Credit/Debit Card or BACS transfer. Our fees are paid monthly in advance.

Do I need a Power of Attorney?

Agreeing to a Power of Attorney in advance of losing your mental capacity to manage your affairs can help to relieve worry later for you and your family and avoid a complicated court process which can be lengthy and more expensive. There are two types of POA – Health & Welfare and Property & Finance. There is information available from the Office of Public Guardian or local solicitors.

How long has Oakland Care Group been serving the community?

Oakland Care Group has been serving the community for over 30 years.

How much does it cost to stay at Oakland Grange in Littlehampton?

Weekly fee (guidance only) *

Weekly fees for a permanent resident start from £1,100

Weekly fees for a respite stay start from £1,200

Our Average weekly fee for January 2026 is £1,317

*Please note that these figures are for guidance only and are subject to a pre-admission assessment of care needs and the individual choice of room size and view

Is there a contract which explains the details of our arrangement?

We provide every resident with two copies of our contract which they sign alongside our Manager. We keep one copy and the resident keeps the second copy for future reference.

What are the facilities at Oakland Court?

Oakland Court is enclosed by a lovely, secluded cottage-style garden with seating in a sheltered courtyard and patio.

What do our fees cover?

Fees cover your accommodation in en-suite rooms with television and call bell system as well as personal care including laundry and housekeeping services. A choice of menu for breakfast, lunch, and supper with drinks and snacks available throughout the day.

Other services such as the hairdresser and chiropodist as well as newspapers are paid for separately.

These separate costs are ‘extras’ for all residents regardless if they are privately funded or have Local Authority funding. They are normally paid directly in the case of the hairdresser or chiropodist or invoiced in the case of the newspapers or telephone. We ask external providers to publish their fees so that we can make them available to you.

Please see our contract about staff escorts to appointments.

Personal care is provided by a team of care assistants who possess NVQ/QCF levels 2 and 3 in health and social care. In some cases, newer staff may be working towards these qualifications. The team is led by senior care assistants and the senior team of Lead Senior, Care Coordinator/Deputy Manager, and Registered Manager. The senior team is qualified or studying up to Level 5.

Usually, our staffing levels include a team of 6 care assistants during the day and 3-4 care assistants at night. From time to time this is increased such as for events taking place in the care homes or a particular need assessed by the Manager at the time.

There is an Activities Coordinator organising a program throughout the week at both care homes which is published in advance.

There are on-call arrangements with the senior team.

There are dedicated housekeeping catering and maintenance staff.

What is the goal of Oakland Care Group?

The goal of Oakland Care Group is to provide high-quality residential care while making sure your loved one feels as comfortable as possible in their new surroundings.

Where is Oakland Court located?

Oakland Court is established within the coastal village of Felpham, near Bognor Regis facing south by the sailing club with the promenade and sea only a short walk away.

Who is Oakland Care Group?

Oakland Care Group is a family-owned business with many years of specialist experience and commitment to providing care in two distinctive care homes in West Sussex: Oakland Grange and Oakland Court.

Do I need to give notice if I decide to leave?

The notice periods are covered in our Residential Care Contract. The Registered Manager can discuss this with you.

No fee will be charged from the day a room is cleared and handed back to the care home for future occupancy.

Circumstances when I may be asked to leave.

Most commonly, these involve the care home not being able to meet your care needs even after making reasonable adjustments, and therefore for your own well-being and health, another provider may be more appropriate.

Occasionally, other matters may lead to a resident being asked to leave, such as behaviour likely to upset other residents or staff, as well as non-payment of fees. Notice to leave will be confirmed in writing by the Manager following a meeting to discuss the reasons. Further detail is available in our contract.

Do the fees increase every year?

At Oakland Care Group, we review our fees annually to ensure we continue providing high-quality care while maintaining our commitment as a Living Wage employer. Our fee adjustments reflect several factors:

  1. Changes in the Retail Price Index (RPI)
  2. Staff costs, which form a significant portion of our expenses
  3. Government-mandated changes, such as increases in obligatory Employer Pension contributions
  4. Regulatory requirements from the Care Quality Commission (CQC) 
  5. Updates to Health & Safety legislation

As a Living Wage employer, we’re dedicated to providing fair compensation to our staff, which exceeds the National Minimum Wage. This commitment to our team allows us to attract and retain high-quality care professionals, directly benefiting our residents.

We provide two months’ written notice of any fee changes. Fees may also increase if a resident’s care needs change or if they choose to move to a more premium room.

In recent years, our fee increases have typically been around 5%, reflecting both inflationary pressures and our commitment to fair wages. This approach ensures we can continue delivering exceptional care while supporting our dedicated staff.

In rare circumstances, significant changes in legislation or regulations that substantially increase our service costs (such as new minimum staffing requirements) may necessitate additional fee adjustments outside the annual review.

We strive to balance providing top-quality care with maintaining fair and transparent pricing for our residents and their families.

How can we plan if we don’t know how long our care may be required?

This is a difficult issue for everyone and we advise you to seek advice from an independent Financial Advisor to see how best your assets can meet your future requirements. Some people choose to be partly funded by an annuity. The Financial Conduct Authority (FCA) registers companies and individuals who give financial advice. We are not qualified to offer advice on these matters.

If you are self-funding a member of our senior team will help to complete a simple financial assessment as a condition of admission so that you can begin to plan and there is confirmation that fees can be paid for a minimum 3-year period. This does not prevent you from seeking State funding if you become eligible during the minimum period.

We do ask that you notify the care home if you become eligible for State funding at least 6 months in advance preferably in writing or if that is not possible by informing the Care Home Manager.

We will assist you by discussing the change in your circumstances with the Local Authority and ask for this notification period as the process of gaining funding can take a period with the Local Authority.

What is the motto of Oakland Care Group?

The motto of Oakland Care Group is this is your ‘Home’ not just a care home.

How can I cope with moving into a care home?

Moving into a care home can be a difficult and emotional decision for you and your loved ones. Here are some tips to help you cope with the transition:
– Plan ahead and involve your family and friends in the process
– Visit the care home before moving in and get to know the staff and residents
– Bring some personal items that make you feel at home
– Keep in touch with your family and friends regularly
– Join in the activities and events offered by the care home
– Express your feelings and concerns to someone you trust
– Give yourself time to adjust and settle in

Read more about moving into care home.

How do I pay for a care home placement?

We believe that everyone deserves access to high-quality care without financial burdens. In this section, we will explore various options and resources to help you navigate the financial aspect of care.

  1. Understanding Care Costs:
    When it comes to paying for care, it’s crucial to have a clear understanding of the associated costs. Our team at Oakland Care Group is committed to transparency and providing you with detailed information about the expenses involved in residential care, respite care, and day care services. We believe that informed decision-making leads to better outcomes for you and your loved ones.
  2. Care Funding Options:
    We understand that financing care can be a concern for many individuals and families. That’s why we have compiled a range of care funding options to help you explore different avenues for financial support. These options may include:
    • Taking out a Deferred Payment Agreement:
      A Deferred Payment Agreement (DPA) is an arrangement offered by the local authority to help individuals cover the cost of care while allowing them to delay payment until a later date. With a DPA, the local authority pays the care fees on behalf of the individual, and the amount is repaid either when the individual’s property is sold or upon their passing. This option can provide financial flexibility and peace of mind for individuals who own a property but may not have immediate access to funds to cover care costs.
    • Rent your home out:
      Renting out your home can be a viable option to generate income to help pay for care. By becoming a landlord, you can receive regular rental payments that can supplement your finances and contribute to covering care fees. This option allows you to retain ownership of your property while utilising it as a source of income to support your care expenses.
    • Release equity:
      Releasing equity involves unlocking the value tied up in your property without the need to sell it outright. Equity release schemes, such as lifetime mortgages or home reversion plans, allow you to access a portion of the equity in your home as a lump sum or regular payments. This option can provide a significant cash injection that can be used to fund your care needs while allowing you to continue living in your home.
    • Sell your home:
      Selling your home is a more straightforward option to generate funds to cover care costs. By selling your property, you can access the proceeds and use them to pay for your care expenses. This option may be suitable for individuals who no longer wish to maintain a property or who need a significant amount of funds to cover long-term care.
    • Paying for care using pension savings or drawdown:
      If you have a pension fund or savings specifically designated for retirement, you may consider using these funds to pay for your care. Depending on the type of pension scheme you have, you may have the option to withdraw a lump sum or receive regular payments to cover your care fees. It is important to consult with a financial advisor to understand the implications and potential tax considerations associated with using your pension savings or drawdown for care.
    • Use income and savings:
      Using your regular income and personal savings is a common option to finance care expenses. This may involve using your monthly income, such as pensions, investments, or rental income, to cover the ongoing costs of care. Additionally, utilising your accumulated savings can help supplement your income and ensure that you can meet the financial obligations associated with your care needs.
    • Buy a care annuity:
      A care annuity is a financial product that provides a guaranteed income for the rest of your life in exchange for a lump sum payment. By purchasing a care annuity, you can ensure a steady stream of income specifically designated for your care expenses. This option can provide financial security and certainty, knowing that your care costs will be covered for the duration of your life.
    • Paying for care with third-party top-ups:
      In some cases, the cost of care may exceed the amount covered by the local authority or other funding sources. In such situations, individuals or their families may choose to provide additional financial support through third-party top-ups. This involves supplementing the care fees with personal funds from family members or other sources to bridge the gap between the available funding and the actual cost of care.

It is important to note that each option has its own considerations, implications, and eligibility criteria. We understand that navigating the financial aspects of care can be complex. That’s why we recommend seeking professional advice from care fees advisers who specialise in this field. There are directories available of specialist advisers who can provide personalised guidance based on your specific needs and circumstances.

At Oakland Care Group, we are dedicated to supporting you in your journey of paying for care. We believe that by providing comprehensive information and options, you can make informed decisions that ensure the highest quality of care for you or your loved ones. We encourage you to explore the options and seek specialist advisers for further assistance. Your peace of mind is our priority.

Learn more about paying for care home.
Learn more about care home fees and self-funding.

What should I bring with me when I move into a care home?

You should bring your personal belongings such as clothes, toiletries, photos, books, hobbies, and any other items that make you feel comfortable and at home. You can also bring your own furniture if you wish, as long as it meets health and safety standards. You can contact the care home to find out more about what you can and cannot bring with you.

You can read more about moving into a care home and what to expect from care home rooms to help you feel fully prepared and confident about your move.

What are the challenges of living in a care home?

Living in a care home can also pose some challenges such as:
– Adjusting to a new environment and routine
– Leaving behind your familiar surroundings
– Missing your family and friends
– Losing some of your privacy or autonomy

You can read more about moving into a care home and what to expect during the transition to help you prepare emotionally and practically for this change.

What are the activities and entertainment options at a care home?

Each care home has a dedicated activities team that organises a variety of activities and entertainment options for the residents. These may include arts and crafts, music, games, quizzes, gardening, outings, events and more. The activities are tailored to the interests and needs of the residents and aim to keep them engaged and active. You can contact the care home to find out more about their activity schedule.

You can read more about general care home activities in the UK and the types of games and activities for elderly residents to get a better idea of the entertainment and engagement you can expect when you move in.

What are Respect forms?

Respect forms, also known as ReSPECT (Recommended Summary Plan for Emergency Care and Treatment) are an essential tool that allows individuals to communicate their preferences for emergency care and treatment. These forms provide a record of your wishes in case you become unable to make or communicate decisions about your care in the future.

Expressing Future Wishes
We encourage visitors to our website, as well as our residents and their relatives, to consider the importance of completing Respect forms. By filling out these forms, individuals have the opportunity to express their preferences regarding life-sustaining treatments, hospital admissions, and other medical interventions.

Understanding the Facts
It’s important to understand that completing a Respect form does not prevent admission to the hospital if the relevant section is completed when the condition is treatable or reversible. The form is designed to ensure that your wishes are respected and taken into account, not to limit your access to necessary medical care.

Is it legally binding?
No. A person’s ReSPECT form contains recommendations to guide immediate decision-making by health or care professionals who respond to them in an emergency. However, they should have valid reasons for not following the recommendations on a ReSPECT form. The ReSPECT form is not an Advance Decision to Refuse Treatment (ADRT).

Is ReSPECT the same as a DNACPR (Do Not Attempt CPR) form?
No. A person’s ReSPECT form makes recommendations about emergency treatments that could be helpful and should be considered, as well as those that are not wanted by or would not work for them. It includes a recommendation about CPR, but that may be a recommendation that CPR is attempted, or a recommendation that it is not attempted.

Your Voice Matters
Your voice and preferences are crucial in shaping the care and support you or your loved one receive. Completing a Respect form is an opportunity to have your say in future care, ensuring that your wishes are known and respected.

We are here to support our residents and their relatives through this process. Our caring and experienced team is available to discuss any questions or concerns regarding Respect forms. We believe that open communication and understanding are key to ensuring that your care aligns with your wishes and values. Your well-being and comfort are our top priorities, and we are dedicated to providing person-centred care that respects your individuality and choices.

Read more about respect forms

What are the benefits of living in a care home?

Living in a care home can provide you with many benefits such as:
– Having access to 24-hour professional care and support
– Having your personal needs met by trained and compassionate staff
– Having opportunities to socialise with other residents and staff
– Having peace of mind that you are safe and secure
– Having a comfortable and homely environment
– Having access to a range of facilities and amenities
– Having freedom of choice and independence

How do I find out if a care home is suitable for me or my loved one?

You can contact the care home directly and arrange a tour or a visit. You can also ask for a brochure or visit their website to find out more about their services, facilities, staff, and activities. You can also read reviews from other residents and their families on websites like carehome.co.uk.

You can read more about the differences between care homes and home care, care homes and nursing homes, and how to choose the right care home in the UK to help you make a confident and informed decision.

What are the visiting hours and policies at a care home?

You can visit your loved one at any time of the day, as long as it does not disrupt their care or wellbeing. You can also arrange to join them for meals or activities if you wish. You can contact the care home to find out more about their visiting hours and policies.

For a complete overview of what to expect, read our guide on care home visiting hours and policies in the UK.