Advice, FAQ’s and Key Information

At Oakland Care Group, we are committed to providing exceptional care and support to our residents and their families. We understand that navigating the world of care services can be overwhelming, which is why we have created this comprehensive guidance page to address the most frequently asked questions (FAQs) and provide you with valuable information.

Whether you are considering our services for yourself or a loved one, or if you are already part of the Oakland Care Group community, this page is designed to be a helpful resource. We have gathered a wide range of commonly asked questions to assist you in understanding our care approach, amenities, staff, and policies.


Questions to ask before choosing a care home:


Moving into a care home can be a difficult and emotional decision for you and your loved ones. Here are some tips to help you cope with the transition:
– Plan ahead and involve your family and friends in the process
– Visit the care home before moving in and get to know the staff and residents
– Bring some personal items that make you feel at home
– Keep in touch with your family and friends regularly
– Join in the activities and events offered by the care home
– Express your feelings and concerns to someone you trust
– Give yourself time to adjust and settle in

You can contact the care home directly and arrange a tour or a visit. You can also ask for a brochure or visit their website to find out more about their services, facilities, staff, and activities. You can also read reviews from other residents and their families on websites like carehome.co.uk.

There are different ways to pay for a care home placement depending on your personal circumstances and eligibility. You may be able to get funding from your local authority, NHS continuing healthcare, or private/self-funding. You can contact the care home or your local authority to find out more about the costs and funding options available

Each care home has a dedicated activities team that organises a variety of activities and entertainment options for the residents. These may include arts and crafts, music, games, quizzes, gardening, outings, events and more. The activities are tailored to the interests and needs of the residents and aim to keep them engaged and active. You can contact the care home to find out more about their activity schedule.

Living in a care home can provide you with many benefits such as:
– Having access to 24-hour professional care and support
– Having your personal needs met by trained and compassionate staff
– Having opportunities to socialise with other residents and staff
– Having peace of mind that you are safe and secure
– Having a comfortable and homely environment
– Having access to a range of facilities and amenities
– Having freedom of choice and independence

Living in a care home can also pose some challenges such as:
– Adjusting to a new environment and routine
– Leaving behind your familiar surroundings
– Missing your family and friends
– Losing some of your privacy or autonomy

You can visit your loved one at any time of the day, as long as it does not disrupt their care or wellbeing. You can also arrange to join them for meals or activities if you wish. You can contact the care home to find out more about their visiting hours and policies.

You should bring your personal belongings such as clothes, toiletries, photos, books, hobbies, and any other items that make you feel comfortable and at home. You can also bring your own furniture if you wish, as long as it meets health and safety standards. You can contact the care home to find out more about what you can and cannot bring with you.

Key Information


Local Authorities following an assessment may fund 12 weeks of care at the time that someone decides to sell their property. If there is a shortfall between the Local Authority rate and the fee the shortfall is made up by the resident.

If you want to secure a particular room you will be asked to pay a holding fee, which is the fee for the room, excluding any fees for care or food.

No, it depends on the choice of room which may include the size of the room or the view for instance. However, all rooms are equipped with similar furnishings and the same facilities and services are standard for all residents.

Sometimes care fees can be dependent on care needs which will be discussed by the Manager either at the time of your enquiry and assessment or if they change during your stay. If these changes occur during your stay our Managers will have an honest conversation with families about the reason why a fee change may be required. We operate with dependency levels which are agreed and consistent. Oakland will never increase the fee with immediate effect without informing a family and so they understand why this is taking place and provide 28 days’ notice in writing.

Currently as a guidance room fees range from £900-£1130 depending on the room or suite. Individual room rates are available from the Manager or senior team and are subject to an individual care needs assessment. These fees are for guidance only for self-funded residents.

Fees are paid in advance from the 1st of each month.

Agreeing to a Power of Attorney in advance of losing your mental capacity to manage your affairs can help to relieve worry later for you and your family and avoids a complicated court process which can be lengthy and more expensive. There are two types of POA – Health & Welfare and Property & Finance. There is information available from the Office of Public Guardian or local solicitors.

The notice periods are covered to in our Residential Care Contract. The Registered Manager can discuss this with you.

No fee will be charged from the day a room is cleared and handed back to the care home for future occupancy.

Circumstances when I may be asked to leave.

Most commonly, these involve the care home not being able to meet your care needs even after making reasonable adjustments, and therefore for your own well-being and health another provider may be more appropriate.

Occasionally, other matters may lead to a resident being asked to leave, such as behaviour likely to upset other residents or staff, as well as non-payment of fees. Notice to leave will be confirmed in writing by the Manager following a meeting to discuss the reasons. Further detail is available in our contract.

This aspect is detailed in the Service User Contract but the fee is payable as the room is not ‘vacant’ or available for another person even if the resident is away from the care home.

We review the fees annually in line with the Retail Price Index. Also, relevant are the staff costs which represent the major component of our costs and taking account of changes determined by Government such as the percentage increase of the National Minimum Wage and obligatory Employer Pension contributions and those from our Regulator, the Care Quality Commission or to reflect Health & Safety legislation. We offer 2 month’s written notice of the new rate. Fees will also increase if care needs change or a resident chooses to move to a more expensive room. In the past few years fees have averaged up to 5%.

Worked example £1,000 per week with an increase of 5% per week = £1,050 per week x 52/12 = £4550 per month

There are limited circumstances where a major change in legislation or regulations might increase our costs of providing the service such as new minimum staffing requirements. In this case an annual review may reflect this change.

There are currently at the time of writing limited exceptions to the above outline where resident’s fees have fallen below the average fee being paid sometimes due to the length of time they have been resident. If this has been identified as an unfair advantage to an individual who is obviously receiving the same service the care home has been in the position of meeting and discussing this anomaly and agreeing a plan to reduce any inequality. We do not expect therefore for this to be an on-going situation in the future.

This will depend on whether they will pay our fees as we are a private care home provider. We do have a few residents who have over time found their capital has fallen below the threshold that Local Authorities will contribute to the cost of their care. This is then topped up usually by the family or third party with the knowledge and agreement of the local authority.

Very occasionally we accept the local authority rate for one or two of our smaller rooms if they are vacant or in the case of a current resident we may move them to a less expensive room if their funding status changes.

You can contact Oakland Care Group by calling us on 01243 833550 or emailing us at enquiries@oaklandcare.co.uk.

This is a difficult issue for everyone and we advise you seek advice from an independent Financial Advisor to see how best your assets can meet your future requirements. Some people choose to be partly funded by an annuity. The Financial Conduct Authority (FCA) registers companies and individuals who give financial advice. We are not qualified to offer advice on these matters.

If you are self-funding a member of our senior team will help to complete a simple financial assessment as a condition of admission so that you can begin to plan and there is confirmation that fees can be paid for a minimum 3 year period. This does not prevent you from seeking State funding if you become eligible during the minimum period.

We do ask that you notify the care home if you become eligible for State funding at least 6 months in advance preferably in writing or if that is not possible by informing the Care Home Manager.

We will assist you by discussing the change in your circumstances with the Local Authority and ask for this notification period as the process of gaining funding can take a period with the Local Authority.

Permanent residents pay by Direct Debit and respite residents normally pay by Credit/Debit Card or BACS transfer. Our fees are paid monthly in advance.

Oakland Care Group has been serving the community for over 30 years.

Weekly fees (guidance only)*

Weekly fees for a permanent resident start from £932

Weekly fees for a respite stay start from £1,032

Our average weekly fee for January 2024 is £1,096 per week

*Please note that these figures are for guidance only and are subject to a pre-admission assessment of care needs and the individual choice of room size and view.

Weekly fee (guidance only) *

Weekly fees for a permanent resident start from £987

Weekly fees for a respite stay start from £1,087

Our Average weekly fee for January 2024 is £1,191 per week

*Please note that these figures are for guidance only and are subject to a pre-admission assessment of care needs and the individual choice of room size and view

No, we generally do not negotiate as our overheads remain the same.

We provide every resident with two copies of our contract which they sign alongside our Manager. We keep one copy and the resident keeps the second copy for future reference.

Occasionally, a resident may choose to apply for NHS Continuing Care Funding if care needs become particularly complex. But this is unusual as we are a residential care provider not a nursing home.

You can claim for Attendance Allowance for personal care which is tax free and non-means tested. This is rated either through a standard contribution or a higher contribution depending on your needs. You can ask for this to be reviewed if your needs change over time. Age UK provides further information and application can be made directly online through the Government website.

Oakland Court is enclosed by a lovely, secluded cottage style garden with seating in a sheltered courtyard and patio.

Oakland Grange is originally a large Edwardian house extended to offer spacious facilities. It is set in a south facing mature garden with a sun terrace overlooking the lawns beyond.

Fees cover your accommodation in en-suite rooms with television and call bell system as well as personal care including laundry and housekeeping services. A choice of menu for breakfast, lunch and supper with drinks and snacks available throughout the day.

Other services such as the hairdresser and chiropodist as well as newspapers are paid for separately.

These separate costs are ‘extras’ for all residents regardless if they are privately funded or have Local Authority funding. They are normally paid directly in the case of the hairdresser or chiropodist or invoiced in the case of the newspapers or telephone. We ask external providers to publish their fees so that we can make them available to you.

Please see our contract about staff escorts to appointments.

Personal care is provided with a team of care assistants who possess NVQ/QCF level 2 and 3 in health and social care. In some cases newer staff may be working towards these qualifications. The team are led by senior care assistants and the senior team of Lead Senior, Care Coordinator/Deputy Manager and Registered Manager. The senior team are qualified or studying up to Level 5.

Usually our staffing levels include a team of 6 care assistants during the day and 3-4 care assistants at night. From time to time this is increased such as for events taking place in the care homes or a particular need assessed by the Manager at the time.

There is an Activities Coordinator organising a program through the week at both care homes which is published in advance.

There are on-call arrangements with the senior team.

There are dedicated housekeeping and catering and maintenance staff.

We have a clear Complaints Policy and please find details of our policy separately including what to do if you are not satisfied with the outcome.

We will gladly provide this information in a large font for those visually impaired.

Visit our complaints page for Oakland Grange here.

Visit our complaints page for Oakland Court here.

The goal of Oakland Care Group is to provide high-quality residential care while making sure your loved one feels as comfortable as possible in their new surroundings.

The motto of Oakland Care Group is this is your ‘Home’ not just a care home.

Oakland Court is established within the coastal village of Felpham, near Bognor Regis facing south by the sailing club with the promenade and sea only a short walk away.

Oakland Grange is situated in a residential area on the borders of Rustington and Littlehampton close to the coast and within walking distance to the beach⁵.

Oakland Care Group is a family-owned business with many years’ specialist experience and commitment to providing care in two distinctive care homes in West Sussex: Oakland Grange and Oakland Court.