Oakland Care Homes Profile
Oakland Court is registered for 35 residents
Ground floorLounges and dining room and conservatory
Some bathrooms and cloakrooms
Bedrooms and bathroom
Oakland Grange is registered for 42 residents
Lounges and dining room and conservatory
Bathroom and cloakrooms
Bedrooms and bathrooms
phone: 01243 842400
St Floras Road
phone: 01903 715995
Our Financial Controller has an office off site from the care homes and contact information is readily available upon request.
Registered office: A2 Yeoman Gate, Yeoman Way, Worthing, West Sussex BN13 3QZ
This address is for company purposes only and is not relevant for routine matters.
This Key Information document will be available in a printed information pack given to you during the enquiry process.
(including Fees and Funding)
This document is intended to help you choose the right care home and be confident that you have all the information you need when making this important decision.
We are of course happy to talk to you if you need further clarity.
We are an established provider of residential care in two Care Homes Oakland Court Care Home (Oakland Court Ltd) and Oakland Grange (Oakland Littlehampton Ltd) which operate routinely as ‘sister Homes’ with the same Directors and Chief Executive. We frequently refer to ourselves as ‘Oakland Care’.
Our care homes profile and details of the Company Registered office and other contacts are at the conclusion of this key information.
We are registered with the Care Quality Commission and both Care Homes have a ‘Good’ rating and the latest inspection report can be found on their website. Our Food Hygiene rating is 5 star. We hold membership of the National Care Association and West Sussex Partnership. Reviews of our service can be found at www.carehome.co.uk
The care we provide is residential care including permanent, respite, convalescence and day care. Following an assessment there is a trial period of one month to ensure we can meet the needs of residents and they are comfortable as part of the Oakland ‘family’. We view this as a two way relationship in order to be successful in meeting everyone’s expectations.
Residential care may include assistance with washing, dressing and bathing. As well as with mobility and incontinence. Medication is usually administered by our trained staff although following a risk assessment a resident may prefer to continue to administer their own medication.
Our fee policy is referred to in our Service User Contract and detailed here so that there is an openness with you and
What do our fees cover?
Fees cover your accommodation in en-suite rooms with telephone, television and call bell system as well as personal care including laundry and housekeeping services. A choice of menu for breakfast, lunch and supper with drinks and snacks available throughout the day.
Other services such as the hairdresser and chiropodist as well as newspapers are paid for separately.
These separate costs are ‘extras’ for all residents regardless if they are privately funded or have Local Authority funding. They are normally paid directly in the case of the hairdresser or chiropodist or invoiced in the case of the newspapers or telephone. We ask external providers to publish their fees so that we can make them available to you.
Please see our contract about staff escorts to appointments.
Personal care is provided with a team of care assistants who possess NVQ level 2 and 3 in health and social care. In some cases newer staff may be working towards these qualifications. The team are led by senior care assistants and the senior team of Lead Senior, Care-Co-Ordinator and Registered Manager. The senior team are qualified or studying up to Level 5.
Usually our staffing levels include a team of 5-6 care assistants during the day and 3-4 care assistants at night. From time to time this is increased such as for events taking place in the care homes or a particular need assessed by the Manager at the time.
There is a shared Activities Coordinator organising a program through the week at both care homes which is published in advance.
There are on-call arrangements with the senior team.
There are dedicated housekeeping and catering and maintenance staff.
Can you pay a deposit to secure a room?
If you want to secure a particular room you will be asked for a deposit but even then there may be reasons such as the needs of a current resident which means the room may not be available at the time of your admission. However, this is unusual and the reasons would be explained at the earliest opportunity. The deposit is intended to reduce the risk of losing another opportunity to fill the room due to late cancellation.
Do all residents pay the same fee?
No, it depends on the choice of room which may include the size of the room or the view for instance. However, all rooms are equipped with similar furnishings and the same facilities and services are standard for all residents.
Sometimes care fees can be dependent on care needs which will be discussed by the Manager either at the time of your enquiry and assessment or if they change during your stay. If these changes occur during your stay our Managers will have an honest conversation with families about the reason why a fee change may be required. We operate with dependency levels which are agreed and consistent. Oakland will never increase the fee with immediate effect without informing a family and so they understand why this is taking place and provide 28 days’ notice in writing.
Currently as a guidance room fees range from £900-£1130 depending on the room or suite. Individual room rates are available from the Manager or senior team and are subject to an individual care needs assessment. These fees are for guidance only for self-funded residents.
Fees are paid in advance from the 1st of each month.
Is the fee negotiable?
No, we generally do not negotiate as our overheads remain the same.
Does Oakland take local authority funded admissions?
This will depend on whether they will pay our fees as we are a private care home provider. We do have a few residents who have over time found their capital has fallen below the threshold that Local Authorities will contribute to the cost of their care. This is then topped up usually by the family or third party with the knowledge and agreement of the local authority.
Very occasionally we accept the local authority rate for one or two of our smaller rooms if they are vacant or in the case of a current resident we may move them to a less expensive room if their funding status changes.
Can we receive Local Authority funding on any other occasion?
Local Authorities following an assessment may fund 12 weeks of care at the time that someone decides to sell their property. If there is a shortfall between the Local Authority rate and the fee the shortfall is made up by the resident.
Do the fees increase every year?
We review the fees annually in line with the Retail Price Index. Also, relevant are the staff costs which represent the major component of our costs and taking account of changes determined by Government such as the percentage increase of the National Minimum Wage and obligatory Employer Pension contributions and those from our Regulator, the Care Quality Commission or to reflect Health & Safety legislation. We offer 2 month’s written notice of the new rate. Fees will also increase if care needs change or a resident chooses to move to a more expensive room. In the past few years fees have averaged up to 5%.
Worked example £1,000 per week with an increase of 5% per week = £1,050 per week x 52/12 = £4550 per month
There are limited circumstances where a major change in legislation or regulations might increase our costs of providing the service such as new minimum staffing requirements. In this case an annual review may reflect this change.
There are currently at the time of writing limited exceptions to the above outline where resident’s fees have fallen below the average fee being paid sometimes due to the length of time they have been resident. If this has been identified as an unfair advantage to an individual who is obviously receiving the same service the care home has been in the position of meeting and discussing this anomaly and agreeing a plan to reduce any inequality. We do not expect therefore for this to be an on-going situation in the future.
Do the fees have to be paid if a resident spends time in hospital?
This aspect is detailed in the Service User Contract but the fee is payable as the room is not ‘vacant’ or available for another person even if the resident is away from the care home.
Is there any financial help available as fees increase?
Occasionally, a resident may choose to apply for NHS Continuing Care Funding if care needs become particularly complex. But this is unusual as we are a residential care provider not a nursing home.
You can claim for Attendance Allowance for personal care which is tax free and non-means tested. This is rated either through a standard contribution or a higher contribution depending on your needs. You can ask for this to be reviewed if your needs change over time. Age UK provides further information and application can be made directly online through the Government website.
How can we plan if we don’t know how long our care may be required?
This is a difficult issue for everyone and we advise you seek advice from an independent Financial Advisor to see how best your assets can meet your future requirements. Some people choose to be partly funded by an annuity. The Financial Conduct Authority (FCA) registers companies and individuals who give financial advice. We are not qualified to offer advice on these matters.
If you are self-funding a member of our senior team will help to complete a simple financial assessment as a condition of admission so that you can begin to plan and there is confirmation that fees can be paid for a minimum 3 year period. This does not prevent you from seeking State funding if you become eligible during the minimum period.
We do ask that you notify the care home if you become eligible for State funding at least 6 months in advance preferably in writing or if that is not possible by informing the Care Home Manager.
We will assist you by discussing the change in your circumstances with the Local Authority and ask for this notification period as the process of gaining funding can take a period with the Local Authority.
How do I pay?
Permanent residents pay by Standing Order and respite residents normally pay by cheque or BACS. As cheques are being phased out we can provide our account details for online payments. Our fees are paid one month in advance.
Do I need to give notice if I decide to leave?
There are different notice periods depending on the circumstances and referred to in our Service User Contract and the Manager can discuss this with you.
No fee will be charged from the day a room is cleared and handed back to the care home for future occupancy.
Circumstances when I may be asked to leave.
Most commonly, these involve the care home not being able to meet your care needs even after making reasonable adjustments and therefore for your own wellbeing and health another provider will be more appropriate.
Occasionally, other matters may lead to a resident being asked to leave such as behaviour likely to upset other residents or staff as well as non-payment of fees. Notice to leave will be confirmed in writing by the Manager following a meeting to discuss the reasons. Further detail is available in our contract.
Is there a contract which explains the details of our arrangement?
We provide every resident with two copies of our contract which they sign alongside our Manager. We keep one copy and the resident keeps the second copy for future reference.
Do I need a Power of Attorney?
Agreeing to a Power of Attorney in advance of losing your mental capacity to manage your affairs can help to relieve worry later for you and your family and avoids a complicated court process which can be lengthy and more expensive. There are two types of POA – Health & Welfare and Property & Finance. There is information available from the Office of Public Guardian or local solicitors.
What if I have a complaint or comment to make?
We have a clear Complaints Policy and please find details of our policy separately including what to do if you are not satisfied with the outcome.
We will gladly provide this information in a large font for those visually impaired.
Please note all bedrooms are en-suite in both homes and lifts are available to all floors